Warranty Information

  • Total Gym FIT

    Limited Lifetime Warranty

    Brand Developers warrants that under normal residential use, Total Gym® is free from defects in material or workmanship. The duration of coverage of this warranty varies depending on the part of equipment that is defective (see chart below). This warranty is effective from the date of original purchase. This warranty is valid only for the original owner of this exerciser and is not transferable.

    PART: Frame                      
    WARRANTY: Lifetime
    COVERAGE: Replace frame that is structurally defective with a new frame or replace the entire unit.

    PART: All other parts 
    WARRANTY: 6/12 months dependent on model
    COVERAGE: Repair or replace defective part or product. (includes wheels, pulleys, cables)

    This is limited to replacing the defective part(s); or, at its option, repairing or replacing (or refund in its sole discretion) the product. Improper or incorrectly performed repairs voids this warranty.

    This warranty does not cover product damage attributable to misuse, abuse, neglect, accidents, unauthorized alterations or repairs, failure to follow manufacturer’s directions for use, improper maintenance, vandalism, usage for commercial or rental purposes, or “ordinary wear and tear”. This warranty does not cover any separately sold items, parts, or accessories.   

    Brand Developers Limited
    Unit H, 686 Rosebank Road,
    Avondale 1026, Auckland, New Zealand
    Private Bag 93204, Parnell, Auckland 1151

    FAX: +64 9 306 8203
    NZ Customer Care: 0800 008 666

  • Total Gym Shaper

    One (1) Year Limited Replacement Warranty

    If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase, we warrant to do the following:

    For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the product at our cost, at our discretion.

    Your warranty is subject to the following conditions:
    •The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    •The item has been subjected to fair wear and tear
    •The item has not been used for trade, professional or hire purposes.
    •The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover;
    •Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    •Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
    •For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    - This warranty does not replace but is in addition to your statutory rights.

    - This warranty does not apply to accessories supplied with the item.

    - This warranty applies only to the original purchaser and may not be transferred.

    - Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Please note:
    Only the defective product or parts returned to place of purchase will be replaced under this warranty.

    Brand Developers Limited
    Unit H, 686 Rosebank Road,
    Avondale 1026, Auckland, New Zealand
    Private Bag 93204, Parnell, Auckland 1151
    FAX: +64 9 306 8203
    NZ Customer Care: 0800 002 999

 

 

 

 

 

 

 

 

 

 

To order call 0800 008 200